Privacy Policy

Last Updated: August 5, 2026

This Privacy Policy explains how [FULL LEGAL BUSINESS NAME], trading as Doolmart (“Doolmart,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when you:

visit doolmart.com;
create or use a customer account;
purchase or download an eBook or other digital product;
access software, templates, courses, designs, licence keys, or other digital content;
contact customer support;
subscribe to marketing communications; or
otherwise interact with Doolmart.

This Privacy Policy applies to customers and website visitors in the United States, Canada, the United Kingdom, Australia, and other locations where Doolmart makes its products available.

By using Doolmart, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The organization responsible for deciding how and why your personal information is processed is:

Legal business name: [FULL LEGAL BUSINESS NAME]
Trading name: Doolmart
Website: doolmart.com
Business address: [FULL BUSINESS ADDRESS]
Privacy email: [PRIVACY EMAIL ADDRESS]
Support email: [SUPPORT EMAIL ADDRESS]
Registration number: [BUSINESS REGISTRATION NUMBER, IF APPLICABLE]

For applicable UK data-protection law, Doolmart is generally the data controller of the personal information described in this Policy.

For applicable Canadian privacy law, the person responsible for Doolmart’s privacy compliance may be contacted at:

Privacy Officer: [NAME OR JOB TITLE]
Email: [PRIVACY EMAIL ADDRESS]

Where Doolmart is legally required to appoint a representative in the United Kingdom, the representative’s details will be published here:

UK representative: [UK REPRESENTATIVE NAME, ADDRESS, AND EMAIL, IF REQUIRED]

2. Meaning of Personal Information

“Personal information” or “personal data” means information that identifies, relates to, describes, or could reasonably be linked with an individual.

It may include your name, email address, billing information, account information, order history, device identifiers, IP address, and communications with Doolmart.

Personal information does not generally include information that has been lawfully anonymized so that it can no longer reasonably identify you.

3. Personal Information We Collect

Depending on how you use Doolmart, we may collect the following categories of information.

3.1 Identity and contact information

This may include:

first and last name;
email address;
telephone number;
billing address;
country, state, province, territory, or region;
business or organization name; and
tax or VAT information where applicable.

3.2 Account information

This may include:

username or account identifier;
encrypted or hashed password;
account preferences;
account status;
verification status;
login history; and
products associated with your account.

Doolmart should not have access to your unencrypted password.

3.3 Order and transaction information

This may include:

products purchased;
order number;
purchase date;
amount paid;
currency;
discounts or coupons used;
tax information;
payment status;
refund or dispute history;
download history;
licence activation information; and
course or digital-content access records.

3.4 Payment information

Payments may be processed by third-party payment providers.

Depending on the payment method, the payment provider may collect:

cardholder name;
payment-card details;
bank or account information;
billing address;
payment authentication information; and
fraud-prevention information.

Doolmart will generally receive only limited payment information, such as:

payment status;
payment-provider reference;
card type;
last four digits of a payment card;
billing country; and
transaction amount.

Doolmart does not intend to directly store complete payment-card numbers or card security codes unless expressly stated and handled through a compliant payment system.

3.5 Device and technical information

When you use the website, we may automatically collect:

IP address;
browser type and version;
device type;
operating system;
language;
approximate location based on IP address;
screen resolution;
referring website;
requested pages;
date and time of access;
session identifiers;
cookie identifiers; and
diagnostic and error information.

3.6 Website usage information

This may include:

pages viewed;
links clicked;
products viewed;
search activity;
time spent on pages;
checkout activity;
abandoned-cart activity;
download attempts;
login activity;
course progress; and
interactions with website features.

3.7 Customer-support information

When you contact us, we may collect:

your contact details;
order information;
the contents of your message;
attachments and screenshots;
device or software information;
technical error reports; and
records of our response.

3.8 Marketing information

This may include:

whether you subscribed to marketing emails;
marketing preferences;
consent records;
unsubscribe requests;
email delivery and opening information where legally permitted; and
interactions with promotional messages.

3.9 Reviews and submitted content

If you submit a review, testimonial, comment, or other content, we may collect:

your display name;
rating;
review text;
submitted image or attachment;
product purchased;
submission date; and
moderation information.

Reviews submitted for publication may be publicly visible.

3.10 Fraud and security information

We may collect or generate information relating to:

suspected fraudulent transactions;
chargebacks;
unauthorized account access;
unusual download activity;
licence abuse;
account sharing;
security incidents;
blocked IP addresses; and
violations of Doolmart’s Terms and Conditions.

3.11 Sensitive personal information

Doolmart does not normally request sensitive personal information such as health information, biometric information, racial or ethnic origin, religious beliefs, political opinions, sexual orientation, or government-issued identification numbers.

Please do not provide sensitive personal information unless it is reasonably necessary and specifically requested.

Where sensitive personal information is collected, we will process it only where permitted by applicable law.

4. How We Collect Personal Information

We may collect personal information:

Directly from you

For example, when you:

register an account;
place an order;
enter billing details;
contact support;
submit a review;
request a refund;
join a mailing list; or
complete a form.

Automatically

We may collect technical and usage information through:

cookies;
pixels;
tags;
server logs;
analytics tools;
fraud-prevention tools; and
similar technologies.

From service providers

We may receive information from:

payment processors;
hosting providers;
email-delivery providers;
analytics providers;
fraud-prevention providers;
digital-delivery platforms;
course platforms; and
customer-support systems.

From other lawful sources

Where permitted, we may receive information from:

publicly available sources;
business partners;
affiliate partners;
social-login providers;
identity-verification providers; or
a person purchasing a product on your behalf.

5. How We Use Personal Information

We may use personal information to:

Provide products and services

This includes:

processing orders;
accepting and confirming payments;
creating customer accounts;
delivering eBooks and digital files;
providing course access;
issuing licence keys;
maintaining download access;
providing invoices and receipts; and
communicating about purchases.

Operate the website

This includes:

displaying website content;
remembering preferences;
maintaining sessions;
improving navigation;
diagnosing errors;
measuring website performance; and
maintaining website availability.

Provide customer support

This includes:

responding to questions;
resolving delivery problems;
replacing corrupted files;
investigating refund requests;
assisting with account access; and
handling complaints.

Protect Doolmart and its users

This includes:

preventing fraud;
detecting unauthorized transactions;
protecting accounts;
enforcing licence restrictions;
preventing unauthorized file sharing;
investigating chargebacks;
detecting security threats; and
enforcing our Terms and Conditions.

Improve our products and business

This includes:

understanding how customers use the website;
improving eBooks and digital products;
analyzing sales and website performance;
correcting technical issues;
developing new products; and
conducting internal business planning.

Where possible, we may use aggregated or anonymized information for these purposes.

Send service communications

We may send:

order confirmations;
payment confirmations;
invoices;
download instructions;
password-reset messages;
account-security notices;
licence information;
product-update notices;
policy updates; and
customer-support responses.

You cannot normally unsubscribe from essential transactional or security communications.

Send marketing communications

Where permitted, we may send information about:

new eBooks;
new digital products;
special offers;
discount codes;
product recommendations; and
Doolmart news.

You may unsubscribe from marketing communications at any time.

Meet legal obligations

This includes:

maintaining financial and tax records;
responding to lawful government requests;
complying with court orders;
handling consumer-rights requests;
keeping required consent records; and
reporting or investigating legally reportable incidents.

Establish or defend legal rights

We may process information where reasonably necessary to:

obtain legal advice;
establish or defend legal claims;
recover amounts lawfully owed;
resolve payment disputes;
respond to regulatory inquiries; or
protect intellectual-property rights.

6. UK Lawful Bases for Processing

Where UK data-protection law applies, we rely on one or more of the following lawful bases.

Performance of a contract

We process information where necessary to:

process your order;
collect payment;
deliver a purchased product;
create and manage your account;
provide customer support; or
administer a refund.

Without certain information, we may be unable to complete the transaction or provide the requested product.

Legal obligation

We may process information to comply with:

tax and accounting obligations;
consumer-protection requirements;
fraud and financial regulations;
court orders; or
other legal obligations.

Legitimate interests

We may process information where reasonably necessary for legitimate business interests, including:

preventing fraud;
securing the website;
enforcing product licences;
improving products;
maintaining business records;
responding to customer inquiries;
preventing abuse; and
establishing or defending legal claims.

We consider whether these interests are overridden by your rights and reasonable expectations.

Consent

We may rely on consent for:

non-essential cookies;
certain marketing communications;
optional analytics or advertising technologies; and
other processing where consent is legally required.

You may withdraw consent at any time. Withdrawal will not make earlier lawful processing unlawful.

7. Cookies and Similar Technologies

Doolmart may use cookies and similar technologies to operate and improve the website.

Necessary cookies

These may be required for:

website security;
shopping-cart functions;
checkout;
account login;
payment processing;
fraud prevention; and
remembering privacy choices.

Necessary cookies generally cannot be disabled through Doolmart’s cookie controls because the website may not work correctly without them.

Preference cookies

These may remember:

language;
currency;
region;
login preferences; and
other website settings.

Analytics cookies

Where enabled, analytics cookies help us understand:

visitor numbers;
traffic sources;
page usage;
website performance; and
technical problems.

Where applicable law requires consent, non-essential analytics cookies will not be activated until you consent.

Advertising cookies

Doolmart may use advertising or retargeting technologies only where they are disclosed through the cookie notice and permitted by applicable law.

Such technologies may be used to:

measure advertising performance;
limit repeated advertisements;
build advertising audiences; or
show relevant advertising on other services.

Where required, you will be given an opportunity to accept or reject advertising cookies.

Managing cookies

You may manage non-essential cookies through:

Doolmart’s cookie-consent tool;
your browser settings; or
applicable third-party opt-out tools.

Disabling cookies may affect certain website functions.

Additional information should be provided in Doolmart’s separate Cookie Policy.

8. Payment Providers

Doolmart may use third-party payment providers to process payments.

Payment providers may process your information under their own privacy policies and legal obligations. They may act as independent controllers or service providers depending on the transaction and applicable law.

Doolmart is not responsible for a payment provider’s independent privacy practices, but we aim to use reputable providers with appropriate security measures.

The names of active payment providers should be displayed during checkout or listed here:

[PAYMENT PROVIDER 1]
[PAYMENT PROVIDER 2]
[PAYMENT PROVIDER 3]

9. When We Share Personal Information

We may disclose personal information to the following categories of recipients.

Hosting and infrastructure providers

Providers that host or maintain:

the website;
databases;
customer accounts;
file storage;
backups; and
cybersecurity systems.

Payment and financial providers

This may include:

payment gateways;
banks;
card networks;
fraud-prevention providers; and
tax-calculation services.

Digital-product delivery providers

Providers may assist with:

file delivery;
download links;
licence keys;
software activation;
course hosting; and
customer-access management.

Communication providers

This may include providers of:

email delivery;
newsletters;
transactional messages;
contact forms;
live chat; and
customer-support systems.

Analytics and technology providers

Where enabled, providers may assist with:

website analytics;
performance monitoring;
error detection;
security; and
customer-experience improvements.

Professional advisers

We may disclose relevant information to:

lawyers;
accountants;
auditors;
insurers;
tax advisers; and
other professional advisers.

Government and legal authorities

We may disclose information where reasonably necessary to:

comply with applicable law;
respond to a lawful request;
comply with a court order;
prevent fraud or crime;
protect legal rights; or
address an immediate security risk.

Business transactions

Personal information may be disclosed as part of:

a merger;
acquisition;
financing;
restructuring;
asset sale;
insolvency process; or
transfer of Doolmart’s business.

Where appropriate, the recipient will be required to protect the information and use it consistently with applicable law.

10. Sale and Sharing of Personal Information

Doolmart does not sell personal information in exchange for money.

Doolmart does not knowingly sell or share the personal information of individuals under 16 years of age.

Some US privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising cookies, pixels, or similar disclosures even where no money is exchanged.

Where Doolmart uses technologies that legally constitute selling, sharing, or targeted advertising, we will:

provide the disclosures required by applicable law;
provide an applicable opt-out mechanism;
honour legally recognized opt-out preference signals where required; and
not discriminate against you for exercising your privacy rights.

If Doolmart does not use behavioural-advertising tools, the related opt-out controls may not be displayed.

11. International Transfers

Doolmart may operate internationally and use service providers located in different countries.

As a result, personal information may be stored, processed, or accessed in countries outside the country where you live, including:

[COUNTRY WHERE DOOLMART IS ESTABLISHED];
[WEBSITE-HOSTING COUNTRY];
[PAYMENT-PROCESSING COUNTRIES];
the United States;
Canada;
the United Kingdom;
Australia; and
other countries where Doolmart’s service providers operate.

The privacy laws of another country may differ from those in your country.

Where UK data-protection law applies, we will use an appropriate legal mechanism for restricted transfers where required, such as:

applicable adequacy regulations;
the UK International Data Transfer Agreement;
an approved UK Addendum;
another legally recognized safeguard; or
a permitted statutory exception.

Where Australian privacy law applies, Doolmart will take reasonable steps concerning overseas recipients where required by the Australian Privacy Principles.

You may contact us for more information about the safeguards used for international transfers.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including legal, accounting, security, contractual, and dispute-resolution requirements.

Depending on applicable law and Doolmart’s actual business requirements, retention periods may include:

Account information: for the duration of the account and generally up to two years after account closure;
Order, payment, invoice, and tax records: generally up to seven years after the transaction;
Download and licence records: for the duration of the licence and a reasonable period afterward;
Customer-support records: generally up to three years after the inquiry is resolved;
Refund, chargeback, and dispute records: for the duration of the dispute and the applicable legal limitation period;
Security and technical logs: generally up to 12 months unless needed for a security investigation;
Marketing information: until you unsubscribe, withdraw consent, or the information is no longer needed;
Consent and unsubscribe records: for as long as reasonably necessary to demonstrate compliance; and
Legal claims: until the applicable claim and retention periods have expired.

We may retain limited information longer where necessary to:

comply with law;
prevent fraud;
enforce product licences;
resolve disputes;
maintain an unsubscribe list; or
establish or defend legal rights.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

13. Data Security

Doolmart uses reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

encrypted website connections;
access controls;
password hashing;
limited staff access;
security monitoring;
backups;
malware protection;
software updates;
secure payment providers; and
service-provider confidentiality obligations.

No website, database, or transmission method is completely secure. Doolmart cannot guarantee absolute security.

You are responsible for:

choosing a strong password;
keeping login credentials confidential;
securing your devices;
signing out of shared devices; and
contacting us promptly if you suspect unauthorized account access.

14. Data Breaches

If a personal-information breach occurs, Doolmart will investigate and take reasonable steps to contain and address it.

Where legally required, we will notify:

affected individuals;
privacy regulators;
payment providers; or
other appropriate authorities.

Notifications will be made according to the timeframes and risk standards required by applicable law.

15. Marketing Communications

We may send marketing communications where:

you have provided consent;
applicable law otherwise permits the communication; or
another valid legal basis applies.

You may unsubscribe by:

clicking the unsubscribe link in an email;
changing account preferences; or
contacting us at [PRIVACY EMAIL ADDRESS].

Unsubscribing from marketing will not stop essential communications about:

orders;
payments;
downloads;
licence keys;
security;
account administration;
refunds; or
material service changes.

We may retain your email address on a suppression list to ensure that your unsubscribe request is respected.

16. Reviews and Public Information

Information included in a published review, testimonial, or public comment may be visible to other users and search engines.

Do not include confidential, payment, sensitive, or unnecessary personal information in publicly submitted content.

You may contact us to request removal or anonymization of a review. We will consider the request according to applicable law and legitimate record-keeping needs.

17. Automated Processing

Doolmart may use automated tools to:

identify suspicious payments;
prevent fraud;
detect security threats;
enforce download limits;
identify licence abuse; and
recommend products.

Doolmart does not intend to make decisions based solely on automated processing that produce legal or similarly significant effects, unless:

the processing is necessary for a contract;
it is authorized by applicable law;
you have provided valid consent; or
another lawful basis and required safeguard apply.

Where applicable law provides a right to obtain human review or challenge an automated decision, you may contact us.

18. Your Privacy Rights

Your exact rights depend on your location and the law applicable to Doolmart.

Subject to applicable exceptions, you may have the right to:

know whether we process your information;
request access to your information;
receive a copy of certain information;
correct inaccurate information;
request deletion;
restrict certain processing;
object to certain processing;
withdraw consent;
unsubscribe from marketing;
request data portability;
opt out of certain selling, sharing, or targeted advertising;
limit certain uses of sensitive information;
appeal a privacy-request decision; and
complain to a privacy regulator.

These rights are not absolute. We may retain or continue processing information where permitted or required for:

order completion;
tax and accounting records;
fraud prevention;
security;
product-licence enforcement;
legal claims; or
other lawful purposes.

19. How to Exercise Your Rights

To submit a privacy request, contact:

Email: [PRIVACY EMAIL ADDRESS]
Subject: Privacy Rights Request

Please provide:

your name;
the email address associated with your account or order;
the right you wish to exercise;
relevant order or account information; and
sufficient details to identify the information involved.

We may need to verify your identity before completing a request. We will not request more information than reasonably necessary for verification.

Where permitted, you may use an authorized agent. We may require evidence of the agent’s authority and may verify your identity directly.

We will respond within the period required by applicable law. Where no specific legal period applies, we aim to respond within 30 days.

We will not discriminate against you for exercising a legally protected privacy right.

20. United Kingdom Privacy Rights

Where UK data-protection law applies, you may have the right to:

be informed about processing;
access your personal data;
correct inaccurate or incomplete data;
request erasure;
restrict processing;
receive certain data in a portable format;
object to processing;
withdraw consent; and
receive safeguards concerning certain automated decisions.

You may also complain to the UK Information Commissioner’s Office.

You should generally contact Doolmart first so that we have an opportunity to address your concern.

Nothing in this Policy limits your right to contact the Information Commissioner’s Office.

21. Canadian Privacy Rights

Where applicable Canadian privacy law applies, you may have the right to:

know why personal information is collected;
request access to information held about you;
request correction of inaccurate information;
withdraw consent, subject to legal or contractual restrictions;
challenge Doolmart’s compliance; and
complain to the appropriate federal, provincial, or territorial privacy regulator.

Some Canadian provinces have privacy laws that may apply instead of, or alongside, federal law.

To make a Canadian privacy complaint, contact Doolmart’s Privacy Officer at [PRIVACY EMAIL ADDRESS].

22. Australian Privacy Rights

Where the Australian Privacy Act and Australian Privacy Principles apply, you may request:

access to personal information held about you;
correction of inaccurate, incomplete, irrelevant, or outdated information; and
information about how your personal information has been handled.

You may submit a privacy complaint to [PRIVACY EMAIL ADDRESS].

Doolmart will investigate the complaint and respond within a reasonable period.

If you are not satisfied with the response, you may be entitled to complain to the Office of the Australian Information Commissioner.

23. United States Privacy Rights

Privacy rights in the United States differ by state.

Where an applicable state privacy law applies, you may have the right to:

confirm whether Doolmart processes your personal information;
access or obtain a copy of personal information;
correct inaccuracies;
request deletion;
opt out of the sale of personal information;
opt out of sharing for cross-context behavioural advertising;
opt out of targeted advertising;
opt out of certain profiling;
limit certain uses or disclosures of sensitive personal information;
receive equal service and pricing;
use an authorized agent; and
appeal the denial of a request.

California residents

Where the California Consumer Privacy Act applies, California residents may have the right to:

know the categories and specific pieces of personal information collected;
know the sources and purposes of collection;
know the categories of recipients;
request deletion;
request correction;
opt out of sale or sharing;
limit certain uses of sensitive personal information; and
receive non-discriminatory treatment.

Doolmart does not sell personal information for monetary consideration.

Where applicable, requests may be submitted at:

Privacy request email: [PRIVACY EMAIL ADDRESS]
Privacy request form: [PRIVACY REQUEST FORM URL]
Do Not Sell or Share link: [URL, IF REQUIRED]

Opt-out preference signals

Where legally required, Doolmart will process recognized browser-based opt-out preference signals, such as the Global Privacy Control, as an applicable request to opt out of sale or sharing.

Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no single universally accepted standard for responding to Do Not Track signals, the website may not respond to those signals unless applicable law requires a response.

24. Children’s Privacy

Doolmart is not intended for children under 16 years of age.

We do not knowingly collect personal information from children under 16 without authorization required by applicable law.

A person who has not reached the legal age to enter a contract should purchase only with the involvement of a parent or legal guardian.

If you believe that a child has provided personal information without appropriate permission, contact us at [PRIVACY EMAIL ADDRESS]. We will investigate and delete the information where required.

Doolmart does not knowingly sell or share the personal information of children under 16.

25. Third-Party Websites and Services

The website may link to third-party websites, platforms, plugins, fonts, social networks, or other services.

Doolmart does not control the independent privacy practices of those third parties.

You should review the privacy policy of a third-party service before providing personal information to it.

26. Information Required to Complete a Purchase

Certain information is required to:

create an account;
process a payment;
calculate tax;
prevent fraud;
deliver a product;
issue an invoice; or
provide customer support.

If you do not provide required information, Doolmart may be unable to:

complete your purchase;
provide download access;
activate a licence;
issue a refund; or
respond to a request.

Optional fields should be identified where appropriate.

27. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

our products;
website technologies;
service providers;
data-processing practices;
legal requirements; or
business operations.

The updated version will be posted on doolmart.com with a revised “Last Updated” date.

Where a change materially affects how we use personal information, we will provide additional notice or obtain consent where required by law.

28. Privacy Complaints

You may submit a privacy complaint by contacting:

Privacy Officer: [NAME OR JOB TITLE]
Email: [PRIVACY EMAIL ADDRESS]
Address: [FULL BUSINESS ADDRESS]

Please include:

your name and contact details;
a description of the concern;
relevant dates;
applicable order or account information; and
the resolution you are requesting.

We will:

acknowledge the complaint;
investigate it fairly;
request additional information where necessary; and
provide a response within a reasonable period.

You may also have the right to complain to the privacy regulator in your country, state, province, or territory.

29. Contact Us

For questions about this Privacy Policy or Doolmart’s handling of personal information, contact:

Legal business name: [FULL LEGAL BUSINESS NAME]
Trading name: Doolmart
Website: doolmart.com
Privacy Officer: [NAME OR JOB TITLE]
Privacy email: [PRIVACY EMAIL ADDRESS]
Support email: [SUPPORT EMAIL ADDRESS]
Business address: [FULL BUSINESS ADDRESS]
Registration number: [BUSINESS REGISTRATION NUMBER, IF APPLICABLE]